tag:blogger.com,1999:blog-29960678.post2341623614497506233..comments2023-06-30T03:56:55.851+12:00Comments on Miki Szikszai: Kiwi capability gapsMiki Szikszaihttp://www.blogger.com/profile/05535950639673551532noreply@blogger.comBlogger8125tag:blogger.com,1999:blog-29960678.post-43893512570523660502008-06-25T22:12:00.000+12:002008-06-25T22:12:00.000+12:00Big tick in the box and thumbs up... coming from t...Big tick in the box and thumbs up... coming from the rural industry.. go to the sale yards or a A & P show, farmers discussion group... see engagement.<BR/><BR/>One issue on the feedback though, is willingness to accept. A whole new discussion...I've found the further up you go, the "better" the response...sometimes too good, is that just to shut one up ?<BR/><BR/>Not sure about running the cash flow in detail... tried that (and detail is bit of an oxymoron for me)... but wasn't working, well in context of the general management structure I was working in (eg. me and the wife)....additionally she brought a level of detail that I just didn't get...so, "we won"..she does it all, and on a daily basis...now when asked "what/where" etc re the finance...I looking hopefully to her....It's interesting how historical norms play a role when some people see that...but again, I fear another post grows out of that.Gripnostrilhttps://www.blogger.com/profile/10051771531773079539noreply@blogger.comtag:blogger.com,1999:blog-29960678.post-88738505871015024752008-06-19T13:58:00.000+12:002008-06-19T13:58:00.000+12:00We are not like that all the time because we perce...We are not like that all the time because we perceive friendliness in a commercial situation as being potentially false, hypocritical, or deceptive. Unusual friendliness from a stranger in certain contexts will always set off my radar that someone is about to try to get me to part with money.stephenhttps://www.blogger.com/profile/04486889878636801969noreply@blogger.comtag:blogger.com,1999:blog-29960678.post-46370221935890902372008-06-14T12:49:00.000+12:002008-06-14T12:49:00.000+12:00Ok but, when i had some friends from overseas and ...Ok but, when i had some friends from overseas and was taking them round the zoo they were shocked at how often people naturally said hello to each other. And it made me realise that in certain situations we are a friendly lot, so why are we not like this all the time.stylerhttps://www.blogger.com/profile/16835364094295097490noreply@blogger.comtag:blogger.com,1999:blog-29960678.post-66322922173535413352008-06-13T10:23:00.000+12:002008-06-13T10:23:00.000+12:00Yet another great thought provoking post which I a...Yet another great thought provoking post which I agree withSimon Gianoutsoshttps://www.blogger.com/profile/14106033771379259921noreply@blogger.comtag:blogger.com,1999:blog-29960678.post-78183053786036909272008-06-12T11:49:00.000+12:002008-06-12T11:49:00.000+12:00Nice post - made me think which is always a sign t...Nice post - made me think which is always a sign that it's resonated somehow.Mike Riversdalehttps://www.blogger.com/profile/00112999693425305730noreply@blogger.comtag:blogger.com,1999:blog-29960678.post-523341868882438162008-06-12T10:21:00.000+12:002008-06-12T10:21:00.000+12:00This really resonates. Being a maori fulla, our c...This really resonates. Being a maori fulla, our culture is naturally engaging within the community. Personal examples of this are always making conversation in the market - butcher, paknsave, mobil, sushi, coffee shop - always say hello and make a little small talk. It is amazing where these conversations can lead. it allows you to connect with people which inevitably lubricates the wheels of life. engaging with people gives you a sense of belonging and personal value. it is something that i teach my kids every day - showing them how to front up at the coffee shop counter to ask for marshmallows or peppermints, getting them to pay for stuff (and give me the change), encouraging them to ask questions - simple things. It always surprises me how many smiles and eye to eye recognition this results in. <BR/><BR/>Whenever I walk into a shop the first thing I do is hunt down the staff and ask for their advice. Give them the respect they deserve and show interest - amazing what it can reveal.<BR/><BR/>The other reflection to share is providing feedback for bad experiences. I used to be fairly passive about this but as I grow older and grumpier I have found a complete inability to tolerate rudeness or lack of professional behaviour. Kind of reminds me of italians or french in how they respond to similar situations with passion and vigour. Just last weekend I bought a tool from supercrap where the staff to customer ratio is 1:50. I was asked to wait for 2 minutes whilst the manager was summoned - 8 minutes passed and after numerous questions - nothing, so I took matters into my own hands and went out back to sort this manager dude out. A few loud and colourful words later (everyone in the store came over to watch) and my stuff was sorted and I was out the door with a 40% discount. If I had sat back and accepted the red light, it would have been 20 minutes and one very pissed off customer - but worst of all they would not know how to improve their customer service (ask head office for better ratio) and provide customer feedback driven improvements. I can assure you that my performance will be discussed the next time "management" fly across from the safety of their aussie HQ. Consumer apathy has a lot to answer for. For gods sake - don't vote with your feet - go out back and sort the manager out personally (non violent of course!).<BR/><BR/>As for you financial comments - electronic banking has a lot to answer for. We have lost the emotional attachment to money as we no longer have a tactile relationship.David Awaterehttps://www.blogger.com/profile/05778092739638543877noreply@blogger.comtag:blogger.com,1999:blog-29960678.post-63417627333450910902008-06-12T08:38:00.000+12:002008-06-12T08:38:00.000+12:00Great ideas!! But is it not true that people move ...Great ideas!! But is it not true that people move to NZ to get lifestyle and are willing to take the hit on finances etc. and does his mean that not going for everything 100% is what some people are after. - just a thought to help with expectation management, not everyone wants gold if silver will do.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-29960678.post-40646141404364117062008-06-12T06:38:00.000+12:002008-06-12T06:38:00.000+12:00Great post Miki - and I like your three point plan...Great post Miki - and I like your three point plan - keep us up to date with how it goes (oh yeah you will - that's point 1!)benkepeshttps://www.blogger.com/profile/11907403202766693259noreply@blogger.com