DogMog gives members the ability to rate and review the products, services and parks they use, on a site dedicated to helping you make informed decisions about your pets care.
Thursday, August 14, 2008
DogMog - coming soon
Monday, August 11, 2008
I flew a 737 for the first time today
Thursday, July 31, 2008
InternetNZ Directorship
Wednesday, July 30, 2008
Why Vodafone introduced the NZ iPhone plans
Rod's refocussed - who to follow now?
For those who want to know who else to keep tabs on with Rod's move to xero focussed blogging, here are a set of blogs to keep an eye on. This is made up of commentators to this 'last' post as well as others who are pushing the conversation along.
http://diversity.net.nz
http://rowansimpson.com
http://iyeyl.blogspot.com/
http://techsploder.com
http://amplify.co.nz/
http://work.miramarmike.co.nz/
http://pellacor.com/
http://blog.synapses.co.nz/
http://www.petergriffin.co.nz/blog/
http://www.makeithappenhq.com/
http://lancewiggs.com/
http://www.wine.geek.nz/
http://scio-sphere.blogspot.com/
http://simonyoung.co.nz/
http://asiapacificheadhunter.com/
http://ceej75.wordpress.com/
http://poneke.wordpress.com/
http://www.supervery.com/
http://www.stuff.co.nz/blogs/showmethemoney
http://www.saintzeno.com/blog/
For completeness throw some traffic my way - I hope to be able to progress along certain aspects of the work Rod has started in my own way
http://szikszai.blogspot.com/
Friday, May 16, 2008
Valuecruncher

Turns out he has been working like a dog the next phase of his company Valuecruncher.
The guys there have been creating a super simple tool for predicting company valuations for listed companies. Jim has picked it up as well.Thursday, May 15, 2008
Power of reputation
Wednesday, May 14, 2008
Tell me what you want
Gripnostril pointed me to this today which talks about how some large corporates are finding ways to more directly engage with their customers. Dell and Starbucks are held up as the examples of how this is done well.
What I really liked about this was that it linked to a nice site called uservoice. It's a site where users can add and vote on suggestions. Naturally they use it themselves - instant engagement.
I want to know what you want to hear about in this blog. I've added a feedback tab on the left hand side of the template - suggest away!

Any suggestions for lightweight tools other than paint for adding red ovals to jpgs gratefully received.
TIP: if you are using blogger the script doesn't quite work - replace the '=' sign in the the 'color' reference with a ':' and it should be all good.
Thursday, May 08, 2008
Rugby 2.0
Their overall summary was that Y! have got a very solid strategy around Web 2.0 to the point where they are coming up with tools that will make Y! services better but also will work well with other Web 2.0 services. A case in point is the feed on this blog from Plaxo Pulse, a 'social network' tool I am using. It is a feed from Plaxo in Blogger using a third party widget. That widget relies on using pipes from Y! to work. Doesn't drive any traffic as such to Y! (well not yet) but I now know how to use it and can use it with other Y! services. They are embracing OpenID. They open applications like Flickr up to work with other apps. This all ties to Y! understanding that their purpose is all about advertising. They don't have to be number 1 in all the verticals as long as they embrace the fact that they operate within a broader ecosystem, and they use the elements within that to drive a strong position in their focal point - advertising. Sure they are not perfect - however they are better positioned than most.
They get they are part of bigger picture that inevitably they won’t control
They know what their key assets are (traffic).
They know what their revenue model is (advertising)
They open up to drive more traffic.
It’s pretty simple.
I'm on a plane writing this and have just read a number of articles from the Herald about the state of rugby in NZ. They are individual opinions that state amongst other things
- Convening players for AB camp early doesn't make sense as they are our number 1 asset and need rest so we can keep on winning
- Springboks are having to choose between Euro contracts and playing for their country - this is generally portrayed as the players are greedy so let’s stick it to them (rapacious is the word used to describe them)
- The sabbatical idea for Dan Carter is silly and we should just open the gates to picking players wherever they are playing and be commercially smart to make $
- NZRU have failed and are too arrogant to admit it.
So putting the Kiwi knocking machine to one side (I mean, who is arrogant - the NZRU or the reporter for saying they are?), I was thinking about a remodelling of NZ Rugby based on web 2.0 principles. Let’s call it NZ Rugby 2.0
It would start with a few principles
1. Rugby is a global, and professional game that provides unprecedented choice for players, administrators and audiences.
2. There are local, regional and global competitions where Rugby is available for audiences
3. It is open - there is no one authority that controls it apart from setting basic standards (i.e. IRB is about setting rules for playing the game and maybe the global competition - the rest is devolved)
4. NZ Rugby cannot survive on its own – it has to contribute to and operate within the global ecosystem.
Under this NZ Rugby would need to be very clear about what its purpose is. At the moment it is trying to be too many things
1. The global leader in playing rugby
2. Sustaining the amateur game
3. Controlling player movement
4. A successful business.
Under NZ Rugby 2.0, I would propose that it has a single purpose
- Become the number 1 brand in rugby entertainment with audiences, broadcasters and players.
It would also recognise that the two key assets it has are
1. The All Blacks Brand
2. The systems that produce professional players and coaches.
3. The AB’s coach
In a radical view I would say that the actual players are not key assets - sure they are assets but in general they have limited life and are subject to high maintenance costs. The system that produces them is definitely the key asset.
The revenue model is simple
1. Broadcast and internet rights – AB matches and other professional games
2. Merchandising – AB merchandising needs to get to the same scale as professional football. New kits every year.
3. Gate sales – these will have to go up – this is the ultimate supply / demand constraint (only so many seats in a stadium). Can be justified if the A team is on the park.
4. Transfer fees – if Northern Hemisphere clubs are going to continue to pay huge $ for players then take a slice.
The key implications on the existing organisation are
1. This organisation cannot be the same organisation that manages the amateur game. It would have to support it (with funding and players) but the purposes are just two different to manage.
2. Forget about trying to control player drain – instead embrace it and use these players as a way to influence the broader ecosystem. In particular re-jigging the global competition structures. Retain the right to call on players to play for the All Blacks to develop that brand. Global player movement builds that brand. Don’t just limit that to the Dan Carters of the game. That is anti-competitive and short sighted (imagine – DC gets injured while on ‘sabbatical’ and now Nick Evans can’t be called up – doh!).
3. Coach becomes really important – he is the guy that pulls a team together from a bunch of guys spread around the world and substantiates the AB’s brand.
4. Communicate like hell with stakeholders – ask them what they really want and rapidly adapt to suit.
5. Governance needs to change – the NZRU model of the provincial unions deciding the make-up of the Board is totally out of date.
6. NZ Rugby is an exporter to a global market – big shift in perspective.
If you think this is without evidence have a look at Argentina. Most of their players are playing the Northern Hemisphere. They were 3rd in the last world Cup beating France to get there.
If the best players were on the park I might start turning up or tuning in to watch again.
Wednesday, May 07, 2008
Small Business hosting in NZ
I had wondered with the decrease in cost of servers whether there was an opportunity to get into this - especially with small businesses who don't need all the bells and whistles, just secure and reliable hosting.
The process looks super easy, but to be honest it wasn't that cheap ($1200 per annum for a linux server?) but I may be out of touch with pricing - I hope they do well.
Wednesday, April 30, 2008
Playing with Yahoo!
I generally use this at home on my mac and was kind of disappointed that Pro Mail was not officially compatible with either Safari or Firefox. It seems there have been some upgrades recently which means that this compatibility now exists - works much faster on both browsers making it a much more useful service.
I was talking to the team at Telecom about the roadmap for more improvements - can't say anything too specific about them, but from the screenshots I saw, the evolution of this product is simply stunning. Expect to see more this year with a more social networking orientation and a better calendar product as well. The speed they are moving at is phenomenal. They are embracing OpenId very enthusiastically so expect to see more of an ecosystem approach from the team at Y!. Interesting observation from our team - our use of webmail in NZ is really low compared to the US - wonder why that is?
There is a blog from their developers if you want to know more about what they are doing with the mail product.
The other piece of capability I have been playing with is Yahoo! pipes.
I found this while trying to get comments from Plaxo Pulse integrated into my blog (more on that later - it isn't quite working yet). Its a great piece of capability - allows me to build, manipulate and output feeds by dragging modules around, applying filters and connecting them up. Brilliant - even I can (kinda) make it work.
There are some real benefits to this relationship in terms of open-ness that we didn't see with our previous partner.
Friday, March 07, 2008
Identity Conference in Wellington
This international conference on “Managing Identity in New Zealand: Identity
Conference 2008" is a forum for presenting and discussing state of the art
thinking, research and practice around managing identity in the 21st Century.
The conference will focus on the development and future directions of identity
management (IdM) in New Zealand, and its wider implications for users, with
particular reference to the introduction and use of new digitised forms of IdM.
A major issue for future IdM will be establishing user-centric IdM: individuals’
ability to control the (digital) representation of their identity and its
potential uses.
There are some stellar speakers here - Dick Hardt has one of the best identity primers of all time that I blogged about in 2006.
Miss it at your peril.
Corporate Blog Lessons
Blogs as a communication tool – the key thing is that they are a direct two-way conversation between you and your audience. You have no control over who will read or over who will interact with you but you can influence it.
1. Have a clear purpose – my purpose when I initially kicked this off was to find a way to reach a broad range of internal Telecom people and get them excited about the possibility of new ways of working that had the customer at their heart. When I've moved from this, I haven't had much traffic.
2. Make it personal – this is not about the company line. It is about the individual engaging in a direct conversation with an audience. So have some emotion, make it personal to you.
3. Invite comments – encourage it. The best blogs I read always end with an open question. It’s a skill I am still developing. Listen to the comments and respond. Interestingly most of my feedback is to my face rather than comments published. I think there is a culture where it’s not ok to say you read this stuff. Frankly I’d rather know that people think I am full of sh*t rather than just assume it.
4. Be genuine – no spin, no edits, no censorship. The person whose name it’s under should be the author. Don’t have it ghost-written. Only moderate spam and abuse.
5. It’s not all lollipops – having an open public conversation means that there are going to be some unhappy people. So to that end
a. Be selective about what you talk about – some stuff just isn’t cool – and you have to be use your judgement. Remember what you post is there forever. So no trade secrets or personal attacks. Keep other people’s identities anonymous unless they are ok with it. I think it’s ok to reflect on your part in a difficult work relationship – that’s not a widely held view.
b. Be prepared for negative responses – best case they are posted and you can engage in a conversation, worst case they are behind your back and you find out you’ve been reviewed without your knowledge as part of your performance.
c. Ideally have the concept signed off by your internal comms people – and make them aware that there will be negative reactions and that is totally ok. I didn't do this which caused some angst.
7. Build a rhythm – publish frequently and invest the time to do this. The best publish daily. Some political bloggers are on every hour. Frequency builds repeat visits and encourages people to comment as well.
8. Check your analytics – I use google analytics – I can see which stories get hit, from which networks and can tailor what I am talking about to suit. I can also see the dross stories so I know never to comment on Australian / NZ political stories with links to genetic engineering because even though I thought it was funny no-one who reads the blog does. And had nothing to do with my purpose but that leads to…
9. Experiment ! It’s ok to throw some variation in there – you can see if there are broader areas you can expand talking with your audience about.
10. Participate in the broader conversation – read other blogs, link to your sources, comment on other blogs. Paul Brislen at Vodafone does this really well – he promotes what Vodafone is up to, writes his personal blog and actively engages in conversations where people are complaining about Vodafone. It means customers are being heard and they like it – first step to a long lasting relationship.
So – blogs are for talking with your audience, not talking to your audience. If you want to control what your customers think and publish only good news stories it’s not for you. Do not do this if you think it’s cool or a new way to influence people and you’re not going to genuinely engage with them.
If you want to genuinely engage and take negative as well as positive feedback, then it’s a great tool.
Lance also has some great thoughts on this subject which I wrote about earlier.
Tuesday, March 04, 2008
Really Effective Viral Campaign
Monday, February 18, 2008
*You* are the brand
What's helpful is to realize that you have a choice when you communicate.
You can design your products to be easy to use. You can write so your audience
hears you. You can present in a place and in a way that guarantees that the
people you want to listen will hear you. Most of all, you get to choose who will
understand (and who won't).And I've tied it to another quote that I really like
“A customer-aware company gets bonus points for its intentions and rhetoric, but
negative points for doing little or nothing to build processes and structures
that allow the organization to deliver consistently and transparently for the
customer.
A customer-centric company matches intention and attention. It
does the hard work of threading enterprise-wide customer experience initiatives
across the silos and specialized functions, through the processes, and down to
and through the technologies and human factors in order to deliver for the
customer and the organization.” (Kevin Hoffberg)
Whether you know it or not, you have a brand promise that you make your customers. And everything you do during your day will impact on how your customers perceive you delivering to that promise. Even more, things you don't do will all impact customer perception.You need to know what your brand promise is and how what you do impacts on that.
Just today I have
- designed some identity frameworks
- completed a weekly report
- reviewed my planning structure
- had team meeting
- completed my expenses
- had a conversation about how we could collaborate better
- had 4 conversations about how we can improve delivering a new business
-overheard 3 people discuss how they feel we are heading for a bad result and don't know what to do about it
-debated whether we are a process centric or customer centric organisation (they are the same !)
-met my family for coffee
- Written this entry
Based on delivering the brand promise, I've hit about 40 - 50% of things that are important to deliver on the brand promise and 50 - 60% of things that are necessary (but not important). I think it should be more like 80/20.
What's your day been like?
Tuesday, February 12, 2008
I gave at the Office 2
Sunday, February 03, 2008
Plugged In
Sunday, December 16, 2007
Agile Development
http://www.dilbert.com/comics/dilbert/archive/dilbert-20071126.html