Really interesting day yesterday - 3 lots of people from diverse areas who are thinking about how we might use the talents around us to drive great customer experiences
1. A conversation with the Telecom graduate group (well, some of them at least) about how we can use them to test our thinking for new technologies and services. Apart from the conversation varying from being a bit geeky (err - sorry..) and paradoxical (one participant who said what we were doing wasn't exciting yet couldn't explain what would be exciting - I'm all up for critiquiing but have some substance please) I think we have a great set of young people who are fairly representative of the emerging market we offer services to. Can't wait to use them more. Know someone who wants to be part of this next year? Grad programme and cadetship details are here
2. Steve Rush from CSB came to have a chat about Unlimited Potential - I went to one of their sessions a couple of weeks ago. Great bunch of people with great diversity - everything from Gaming to Home Automation to nanotechnology - wicked. A really rich network to be a part of - we're looking at a sponsorship deal with them currently. Need to get some more Telecom folks along to this in future.
3. And lastly another guy from CSB, Joe Raeburn. Had a great conversation about self-service, and how that could tie into a common identity framework. Would mean that we could communicate with our cusotmers over the channel and with the context that makes sense for them (as opposed to what makes sense for us). Turned into a conversation about how you could use Virtual Reality contact lenses at a VJ Rave so the VJ could project different scenes onto the specially provided T-shirts worn by the ravers. Wonder what that would do for the drug scene?
Stoked to be able to get inside these people's heads - really reinforces what an exciting industry we're in.