Monday, January 29, 2007

Great article on customer immersion

Excellent follow-on article from previous post about the need to talk to customers. This is the next step in our customer experience work. Thanks to Lynsey for the pointer

1 comment:

Rob Anderson said...

Hi Miki - I expect you've already read this

http://www.geekzone.co.nz/juha/2591

Would be great to hear more about telecom's direction...