Friday, April 11, 2008

Farewell NGT

Today is my last day at Next Generation Telecom.

I've been working on this programme for the last 18 months or so and we've been able to get it from the feasibility work completed by Group Strategy, through a very rigorous design phase now going into Build.

It's been a hard road - we had quite a frustrating period as we went through the change in leadership at Telecom. It was necessary - we weren't really ready to move forward.
I am personally very pleased at where we've ended up.

NGT was described in the investor briefing session yesterday. There is a lot sitting behind this slide which comes from the Retail Briefing.

We started this phase with 3 of us in a room having 2 'AHA' moments.

1. We will not be able to compete as a Retailer in the market on product differentiation based on Network. Everyone can pretty much have the same stuff. What we can differentiate on is service.

2. We don't know how to design 'properly' for the customer - we have to learn.

We now have a team of close to 100 including our partners at Tech Mahindra, we have a brand promise that we are designing for that will be a game changer in NZ. The people building NGT are now first and foremost advocates for the customer and have the skills and capability to make that work for NZ. We have personas we are designing to, we are directly validating our design with customers, we are constantly challenging what we are doing to deliver to the customer. This is a very different Telecom.

It's been a privilege for me to be part of this team - I have learned a lot and worked with some amazing people. Thank you.

I'll be taking some time out from today and working with the Retail Broadband business at Telecom until the end of June. The rest of the year I will have my hands full with 2 year old Ella and trying to turn a couple of good ideas into good businesses.

No comments: